Notes on fitting AI to real work
Practical writing for UK businesses on what to automate first, what it costs to run, and where it goes wrong. Written by Daniel Chow.
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Where human approval belongs in an automation
Put a person where a mistake costs money, trust or a relationship, and nowhere else. How to design an approval step people actually read.
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What to automate first: a one-week time audit for a small business
Before you buy any AI tool, log where the hours go for one week. A simple audit that ranks every task and shows which job to automate first.
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Microsoft 365 Copilot or a custom assistant: how a small firm should decide
Copilot helps each person with their own work; a custom assistant does one job for the business. How to tell which you need, and what to check first.